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Client
Telstra
Specimen
Enterprise · Tech companies
Elements
4 variables

Lab report · Telstra

Getting a national sales channel excited about wideband.

A gamified learning portal that brought account managers together for the first time.

Three people in lab coats play a glowing puzzle game together at a lab bench
Fig. 1 · Illustration, not client work
23,000+
Page views in two weeks
9m 47s
Average time on page
526
Users
315
Social wall posts
§ 01

The specimen

Telstra is an ASX-listed company and Australia’s largest telecommunications company by market share.

§ 02

The problem

Telstra Business Technology Centres needed a creative way to launch a new wideband portfolio internally and get the channel excited about it.

§ 03

The experiment

We pitched and built ‘Let’s get solving’: a gamified learning portal where account managers across Australia came together to share, learn and engage.

Inside it we ran short bursts of activity for product launches, recognition programs and vendor showcases with Apple and Samsung.

  • Learning portal
  • Gamification
  • Product launch content
  • Vendor showcases
§ 04

Results

Engagement on the first two-week program was high, and it kept improving in later programs.

“The Marketing Lab assists with both strategic and tactical marketing work for the Telstra Business Technology channel. They worked closely with us to develop our ‘Branded Online Presence’ framework, and then assisted with the launch of this program. The Marketing Lab has a clear understanding of the importance of brand compliance, and this, combined with the relationships they have with our Licensees, allows for efficient and effective delivery of this digital program.”
Reviewer Alison Chapman, Telstra Business Technology Channel
§

From the field

How we work now

Same method, better memory

The work above came from the way we’ve always worked: a hypothesis first, then the numbers. Today that runs through LabOS, our own platform, which keeps every result on file so the next campaign starts from what we already know.

How LabOS works →
Every monthRESULTSfeed the next plan
  1. 01Brand brainWhat we know about your brand and customers
  2. 02HypothesisWhat we think will move the numbers
  3. 03MakeCreative built to test it
  4. 04LaunchLive, tracked from day one
  5. 05MeasureAgainst what your business recorded
  6. 06LearnKept for the next plan

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