Get started
  1. Home
  2. Lab Reports
  3. Harcourts
Client
Harcourts
Specimen
Franchise networks
Elements
3 variables

Lab report · Harcourts

Four territories, one “home for locals”.

A single creative idea that tied a multi-site franchisee’s four offices together, and moved the numbers in month one.

Four miniature houses under glass bell jars on a white tiled bench
Fig. 1 · Illustration, not client work
+35%
Website traffic, month one
+20%
Enquiries
§ 01

The specimen

Harcourts has 900+ offices in 10 countries and more than 130 years in real estate.

§ 02

The problem

A multi-site franchisee wanted locals to understand that its four territories were connected, and why that was good for them.

§ 03

The experiment

Working with Harcourts head office and the franchisee, we created ‘The home for locals’: one creative concept that brings all four territories together.

It rolled out across local out-of-home (billboards and bus stops) and the franchisee’s own digital channels.

  • iQ creative ideation
  • Out-of-home
  • Owned digital channels
§ 04

Results

Website traffic across the four territories rose 35% in the first month, directly attributed to the ads, and enquiries rose 20%.

How we work now

Same method, better memory

The work above came from the way we’ve always worked: a hypothesis first, then the numbers. Today that runs through LabOS, our own platform, which keeps every result on file so the next campaign starts from what we already know.

How LabOS works →
Every monthRESULTSfeed the next plan
  1. 01Brand brainWhat we know about your brand and customers
  2. 02HypothesisWhat we think will move the numbers
  3. 03MakeCreative built to test it
  4. 04LaunchLive, tracked from day one
  5. 05MeasureAgainst what your business recorded
  6. 06LearnKept for the next plan
§ 05

Related reports

Get started

Want a report
like this one?

A free 30-minute chat with a strategist. You’ll leave knowing what we’d try first, whether or not we work together.

Get started →
A strategist in a lab coat at a white desk with an intake clipboard, a flask and a stethoscope, an empty chair waiting opposite
Get started →